I just got my new printer/fax/scanner/walkie talkie/riding instructor. They sent me a new one because mine kept saying "Deve Home Sensor Error." No one knew what that meant and after spending 45 minutes on the phone with a guy that was reading a manual to me they said they would send me a new one. Well, I just hooked the new one up and it said...immediately..."Transfer Belt Error," followed by "Invalid Imaging Unit" and "Invalid Yellow Toner", "Invalid Magenta Toner," "Invalid Black Toner." I called the people you're supposed to call when your office stuff dies under warranty and read him all of the error messages. I literally heard the i.t. guy have a stroke on the phone. Then he tried to sell me.......SELL ME.... a repair kit that was nothing but a plastic box for catching excess toner. I already have one. He told me to go empty it out. I told him I just had. He told me to go do it again. Just before I told him to make his mom go do it he followed up by saying he doesn't know what the problem is and that I need to call the distributor. Whatever. I called someone else and went through the entire saga again and he just put me on hold. When he came back he said the hard drive was fried and they would send me a new one. The brand new shiny never used printer's hard drive was FRIED. So, I have 2 huge non working printers sitting here in the office. They make you return the broken ones so someone has to have a car big enough to put the stupid thing in and drive it to the UPS store, twice! The one thing I'll say is that the people I've talked to have been super nice. But, super nice doesn't answer my faxes.
Quote of the Day:
"You just wait for next year's supply magazine to come out and find someone who's not dead." -Dwight Schrute
1 comment:
My fav part of the story is when you were telling Mommy the story, went in the grocery store while I waited in the car, shopped and came back in the car and was STILL TELLING THE STORY!
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